Consumer Dispute Resolution (ADR)

In case of a consumer dispute, the consumer may resort to an Alternative Dispute Resolution (ADR) Entity, in accordance with applicable legal terms.

Competent ADR Entity (Coimbra)

For consumer disputes in the Coimbra area, you may contact:

• CACRC — Consumer Arbitration Center for the Coimbra Region
• Website: https://cacrc.pt
• Address: Av. Fernão Magalhães, n.º 240, 1.º, 3000-172 Coimbra
• Email: geral@cacrc.pt
• Phone: 239 821 690 (national landline call)
• Hours: Weekdays — 10:00–12:30 and 14:00–16:30

Official list of ADR Entities

You can consult the official list and map of ADR entities published by the Consumer Directorate-General: ADR — Map and list of entities.

Note

The website does not provide online purchases/payments. This information is intended to comply with consumer information duties and facilitate access to alternative dispute resolution mechanisms.